Our Staff

Meet Karen! After an incredible 22 years with High Peaks Dental, it’s safe to say she’s done just about everything around here. These days, she’s the first smiling face you’ll see when you walk through our doors, our unofficial office mascot, and the person who somehow makes everyone feel right at home.

Karen is the definition of a team player. No matter what’s happening, she’s always ready to jump in wherever she’s needed, lend a helping hand, or learn something new. Whoever said, “”You can’t teach an old dog new tricks,”” clearly never met Karen. She’s always eager to grow, embrace new ideas, and support her teammates however she can. And when she’s not here? Trust us—our patients notice. One of the first questions we hear is, “”Where’s Karen?””

Outside the office, Karen loves spending time with her husband, Dan, and is always looking forward to her next trip to visit her daughters. Whether she’s headed to Florida to see Kristie and her husband, Eric or making her way to Boston to visit Renee and her husband, John, she’s happiest when she’s surrounded by the people she loves. She’s incredibly proud of both of her daughters, and if you ask about them, be prepared to hear all about their latest adventures.

When she’s not welcoming patients with her signature smile, you’ll find Karen working out, helping someone in need, or simply showing up for the people she cares about. It’s just who she is.

Around High Peaks Dental, Karen is more than a teammate—she’s our office mom, our biggest cheerleader, and the kind of person who makes everyone around her better. If we’re lucky, we all grow up to be a little more like Karen.

Paul and Dr. Caldon go way back, but we were lucky enough to snag him over seven years ago! He has worn many hats in his journey with High Peaks Dental and has found his niche in accounting.

Paul grew up in Logansport, Indiana. He made his way to Plattsburgh via the United States Air Force, where he developed a friendship with Dr. Caldon. He retired from the Air Force after 22 1/2 years of service. Paul decided to stay in Plattsburgh because it is very similar to his hometown in Indiana.

Paul attended Logansport High School, Los Angeles Mission College, the University of Maryland, Boise State University, Parkland College, and the Community College of the Air Force. This education explains his impressive trivia knowledge! While in school, he focused on Criminal Justice and General Studies.

Paul married his beautiful wife, Kim, over forty-four years ago. Together, they have three children and four grandchildren. Paul always looks forward to the family reunion held at the “track” in Saratoga and attending performances by the grandkids.

When Paul isn’t betting on the races, he enjoys testing out new BBQ recipes and traveling with his wife. His ultimate goal is to live long enough to take his wife to Sicily.

For Paul, the most rewarding part of working at High Peaks Dental is working behind the scenes to ensure our patients receive the best possible dental care.

Meet Mallory! After nearly 15 years at High Peaks Dental, she’s become a bit of a local legend around here. If you’ve ever wondered who our unofficial Dr. Fletcher is… it’s Mallory. She’s our go-to for just about everything, and when someone has a dental question, chances are they’re asking her first.

Around the office, Mallory is the perfect balance to Heather’s Branch energy—making her our very own Princess Poppy. She’s endlessly positive, always ready to help, and somehow knows the answer to just about everything. Patients adore her, the team depends on her, and we’re all convinced she secretly has a Ph.D. in “”getting things done.””

Born and raised in Altona, Mallory is basically the town’s honorary mayor. When she’s not at the office, she’s spending time with her husband, Nick, and their three kids, Ethan, Jackson, and Harper. Whether it’s tackling a home renovation, fixing something that most of us would’ve already given up on, or spending as much time outdoors as possible, Mallory is happiest when she’s got a project to conquer.

One thing you can always count on? If Dr. Caldon starts singing, Mallory is singing right along with him—even the songs the rest of us have never heard before. We still haven’t figured out how she knows every single lyric that comes on Pandora, but at this point we’ve stopped questioning it.

And yes… Mallory can absolutely talk your ear off. Luckily for all of us, it’s usually packed with helpful advice, dental wisdom, or a story that’ll have you laughing before she’s finished. Around here, we wouldn’t have it any other way.

Meet Mattie! She’s been part of the High Peaks Dental team for over a year, and if you hear laughter coming from the front desk, there’s a good chance she’s the reason.

As our unofficial office comedian, Mattie loves joking around with patients and bringing smiles to everyone she meets. Her quick wit, positive energy, and ability to connect with people help make even the busiest days a little more fun.

Mattie lives in Saranac (yes, we like to tease her about that!) with her boyfriend, Chase. When she’s not at the office, she’s probably making TikToks—and if you’ve seen High Peaks Dental’s social media, you’ve probably spotted her already. We’re all rooting for her to become TikTok famous!

She thrives in the chaos of a busy day, can juggle just about anything that comes her way, and somehow keeps smiling through it all. Mattie loves being part of a team that works hard, laughs often, and helps patients feel right at home.

Meet Michelle! She’s been with High Peaks Dental for just under a year, and if you have a hygiene appointment on the schedule, there’s a good chance you’ve received a friendly call or text from her.

A true local, Michelle seems to know just about everyone and if she doesn’t know you yet, she probably will soon. Around the office, we like to joke that she’s our very own “”Mallory 2.0!””

When she’s not helping keep our hygiene schedule running smoothly, Michelle is cheering on her three kids alongside her husband, Eric. Between all the games, practices, and tournaments, she’s a full-time sports mom, and we’re convinced she’s raising a future professional athlete (or maybe three!).

Michelle loves connecting with patients and helping make every visit to High Peaks Dental a positive experience. Her friendly personality and hometown connections make everyone feel like they’re catching up with an old friend.

Meet Laael! She’s one of our incredible Registered Dental Hygienists and has been helping patients achieve healthier smiles for over 16 years. For the past five years, she’s been bringing her passion, knowledge, and contagious energy to the High Peaks Dental family.

Laael is a huge believer that oral health and overall health go hand in hand. She’s one of our biggest patient advocates, always taking the time to educate, encourage, and cheer patients on as they work toward healthier smiles. But don’t let all that professionalism fool you—she’s also our resident comedian. If the office gets a little too quiet or the mood needs a boost, you can count on Laael to crack a joke and have everyone laughing in no time.

When she’s not at the office, Laael is spending time with her high school sweetheart, Daryl, their two boys, Madox and Coen, and their dog, Archie. She teaches spin classes at Eclipse, loves a great workout, and is always up for a hike or bike ride. Basically, if it gets her moving, she’s in! And if you happen to see her family around Halloween… prepare to be impressed. Their costumes are legendary, and somehow they manage to outdo themselves every single year.

Whether she’s motivating patients, making the team laugh, or encouraging everyone to live a healthier lifestyle, Laael brings positivity, compassion, and a whole lot of fun to High Peaks Dental. She’s proof that taking care of your health can come with plenty of smiles along the way.

Meet Samantha AKA “”Sammie””! One of the newest members of our administrative team, she’s a North Country native who grew up in Chazy and now calls Plattsburgh home, where she lives with her fiancé, Jake, their daughter, Zoey, and two cats, Jaxx and Lola.

Sammie brings experience in podcast production, customer service, website design, and project coordination. She’s also currently working toward her Associate’s degree in Computer Information Systems & Cyber Security at Clinton Community College. In other words, if your password is “”password123″”… she’s judging you. (Just a little.)

When she’s not working or studying, you’ll usually find her cooking up something delicious, baking treats that disappear suspiciously fast, or diving into a PC game for some well-earned downtime. She’s excited to be part of the team and looks forward to helping our patients.

Meet Alissa! She’s been part of the High Peaks Dental family for the past year, and if you’re coming in for a cleaning, chances are you’ll get to meet her—and probably admire her gorgeous hair while you’re at it.

As our Dental Hygienist Assistant, Alissa is always on the move. One minute she’s helping with your appointment, the next she’s organizing the sterilization area, and somehow she’s still finding time to sprint up and down the hallway making sure everyone has what they need. If you catch her dancing through the office while she’s working… that’s just part of the experience.

When she’s off the clock, Alissa loves spending time with her boyfriend, Hunter, and their dog, Magnus. Their home is also happily occupied by four guinea pigs—Wilbur, Sunny, Tempest, and Nimbus—who definitely keep life interesting. She also enjoys hiking, experimenting with makeup, and always has a good playlist queued up wherever she goes.

Whether she’s keeping appointments running smoothly, lending a helping hand, or bringing a little extra energy (and a few dance moves) to the office, Alissa is always ready with a smile and happy to help make your visit a great one.

Meet Heather! She’s been one of our knowledgeable Dental Assistants for the past five years, and if you spend enough time with her, there’s a good chance the conversation will somehow end up in Rochester. As a proud Rochester native, she’s always happy to chat about her hometown—or convince you why it’s worth the trip.

Heather is the definition of creative. Whether she’s assisting chairside, tackling a challenge from a new angle, or building an impressive LEGO creation, she’s always thinking outside the box. She’s also a lifelong Buffalo Bills fan, can absolutely fangirl over Justin Timberlake and Taylor Swift, and isn’t afraid to let her wonderfully off-the-wall sense of humor shine.

When she’s not at the office, Heather enjoys playing video games with her boyfriend, Kevin, hanging out with their three cats, and diving headfirst into whatever creative idea has captured her attention that day. Around the office, she’s known for her quick wit, perfectly timed sarcasm, and a dark sense of humor that gives major Branch-from-Trolls energy. She’s also our unofficial air traffic controller—always directing traffic, keeping everyone where they need to be, and making sure the day keeps moving (usually with a sarcastic comment thrown in for good measure).

Heather loves helping patients feel comfortable and making every visit a little more fun. Between her creativity, humor, and ability to think on her feet, she’s a key part of the High Peaks Dental family.